Customer Spotlight
The new pricing will provide a lower processing fee to low-cost events and eliminate the sudden jumps in prices that you see now, while keeping the fees below that of all our major competitors. As always, everything is included. For more information about the upcoming changes, check out our blog post .
Fees include platform AND credit card fees.
| Total | Fee |
| $0 | FREE |
| $0.01 – $10 | $2 |
| $10.01 – $30 | $2.50 |
| $30.01 – $50 | $3 |
| $50.01 – $250 | 6% |
| $250.01 – $1,000 | 5% |
| $1,000.01+ | 4% |
Donations always have a flat 4% processing fee - and yes, that includes merchant fees.
Keep in mind: Pricing can be customized. For example, some timers may include additional services and charge a higher processing fee.
Get started for freeKeep donation costs down with a simple donation processing fee of 4%. Donation processing rate is dependent on a race’s organization type and choice of payment option.
Because we charge runners by transaction fee and not per runner, participants can claim a significant savings by registering as a family or group.
We allow Race Directors to set flexible payment options for race, donation, and store fees. Processing fees can be paid by the runner, absorbed by the race, or split 50–50%.
With the Advanced Payment Checks, choose to receive payments as often as weekly. Payments will be released any week your race is owed at least $1,000 or when the oldest transaction is 90 days. We issue a check for all settled funds (other than those you designate to be held in escrow for refunds) as soon as they are available from our credit card processing company. Following is an example of the flow of funds for weekly payments for Checks:
With the Advanced Payment Direct Deposit Option, choose to receive payments as often as daily. We transfer all settled funds (other than those you designate to be held in escrow for refunds) as soon as they are available from our credit card processing company. Following is an example of the flow of funds for weekly payments for Direct Deposit:
RunSignup has invested in the latest technology and cloud architecture to meet our customers’ needs. Our cloud architecture benefits you with speed and scalability at a low cost, providing the ability to handle large races with 50,000+ runners attempting to register simultaneously. Information sharing is secure; we use multiple levels of firewalls and all pages are secured with TLS/SSL and HTTPS. Runners can access us from any device including computers, iPads, and both Apple and Android smartphones. You can count on our secure infrastructure to be available: we had zero downtime in 2016. This secure infrastructure allows you to be comfortable that your data is being handled properly and payments to you are accurate and on time.
RunSignup has achieved the highest level of PCI compliance as evidenced by our Attestation of Compliance. Our volume of transaction processing required us to go through a rigorous certification process, which included onsite reviews and scanning and vulnerability testing with an independent third party Qualified Security Assessor. As part of the certification process we implemented the following advanced security measures:
RunSignup has taken steps as a company to meet stringent security, banking, VISA and MasterCard processing rules to become an authorized intermediary (Payment Facilitator) between credit card holders (registrants) and race owners. This means that with our Advanced Payment Accounts we never handle your race proceeds. After the credit card transactions are settled for your race, the race proceeds are held in escrow for your benefit with our back end credit card processing company. Funds transfers to you happen accurately and on time by either ACH or check based on the frequency of payment you have requested.
Data privacy is important to you and to your participants. Whenever we collect or transmit sensitive data, that data is encrypted and transmitted in a secure way. We don’t sell or share participant data with anyone other than the owner or Event Director of the event for which a participant has signed up. RunSignup will not market or sell anything directly to participants who use our site. We only collect credit card information when a participant requests us to and if requested it is stored securely with a third party PCI Level 1 compliant vendor who specializes in credit card storage. View our Privacy Policy for more info.
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