Customer Spotlight
Set your own URL such as https://runsignup.com/My5K. This makes it simple for runners to remember, and easier for you to advertise.
Add website pages for custom content about your event, and organize your page menu according to priorities.
Mobile friendly design that automatically scales whether your participants are on a desktop, tablet, or mobile phone.
Give runners the ability to confirm their registration with a simple search right on the website.
Embed photos and videos from your event directly into your content sections.
Make it easy for participants to find your map with a built-in Google Maps location.
Show your course map on your Race Info Page with an integrated MapMyRun map.
Maximize your value to sponsors with automatic sponsor placement on your site, with flexible locations to display them.
Sticky "SignUp" and "Donate" buttons that follow the viewer throughout the site to keep your priorities front & center.
Choose the template that works best for your race, and then customize it with your images and colors.
Give participants a simple "Contact the Race" button to direct them to the correct email address for your event.
Change the default "race" wording to match your event type, such as "Training Clinic", "Swim" or "Walk".
Link to an external URL for any custom menu items (or even registration) to pull include content that is hosted elsewhere.
Highlight premium events with event details, then add strong calls to action with strikethrough pricing and images.
Quick and easy setup wizard to walk you through website creation, payment information, and registration options.
Keep the focus on your brand: we’ll never spam your participants with product sales or ads for other events.
Capture up-to-the-second accurate lists of current participants and access accurate historical data.
Upload custom lists of contacts your business has collected for years.
Allow for multiple edits to your emails with draft saving capability.
Access previously sent emails to refer to earlier messages or copy previous content.
Capitalize on the marketing value of price increases with automated emails to let previous and current participants know they’re upcoming.
Reach out to people who began, but did not complete, your registration process with customizable emails - no manual labor required.
Maximize the value of RaceJoy to the RaceDay experience with automatic reminders to download the App and share with spectators.
Work ahead, preparing your emails in advance of sending and scheduling them to release at a pre-set time and date.
Provide true value to your sponsors AND participants with automatic emails containing discount offers from sponsors.
Customize your email template with any combination of your logo, custom colors, a header, race details, and sponsor info.
Enable a follow-up email to be sent to each of your participants after a specified interval has passed since their registration.
Reach your participant’s social network with automated, time-limited coupons specifically created for their friends and family.
Keep your website dynamic by displaying your social feed directly on your RunSignup website.
Connect with participants beyond your website with links to your social media outlets.
Turn your participants into ambassadors for your event with individualized referral links and automated refund rewards.
Maximize your social presence with post-registration social sharing tools that allows for tagging specific friends who may be interested.
Monitor the value of your ads on Google AdWords, Facebook Ads, AdRoll, and more with conversion tracking.
Create branded widgets of RunSignup content to plug your content into ANY website.
Seamlessly create reports to build Custom Facebook Audiences for better, more targeted ad campaigns.
Insert your remarketing codes into all participant facing pages to capture more potential participants.
Give us your Facebook Pixel to allow for accurate tracking of the traffic and conversions from your Facebook advertising.
Google Analytics data about the source of your race website traffic, available right on your race dashboard.
Inclusion on all affiliate calendars (such as RunningInTheUSA) that pull over all RunSignup races via our API.
Strategic setup of race websites to ensure a strong ranking in Google searches, making your event easier to find.
Make data-driven decisions with detailed reports tracking every click and interaction on your race website.
PCI Level 1 compliance means we protect participants’ payment info, and pass the money straight to you (it’s never in our bank account).
Get your payments faster with direct deposit, or elect for check payment.
Send donations directly to your charity or charities without playing the middleman.
Set up payments on the schedule that makes sense for you and your accounting needs.
Don’t limit your participation based on their credit card. We can accept all of them!
Reports detailing every payment that you receive, available on your dashboard and emailed directly to your inbox.
Just the race director? Pass on the payment information section of race setup to the appropriate person in your organization.
Download payment reports in Excel format - perfect for your accountant.
Streamline your process with payments from multiple races collated into a single payment.
Keep an eye on the true status of your event with year-over-year comparisons of your transactions.
See the details behind every specific transaction to see the details of each participant’s payment.
We undergo a rigorous annual certification process with a third party Qualified Security Assessor to guarantee your payments are safe.
Your data is your data. We’ll never email your runners without your permission or sell their information to a third party.
Be confident that the passwords you and your participants use are secure with storage protections like bcrypt.
We’ve invested in the latest technology in cloud architecture to keep the site fast, scalable, and secure.
Sleep easy knowing that registration is always available - we reported 0% downtime in 2016 and 2017.
With advanced encryption key management and secure credit card storage with a third party PCI Level 1 compliant vendor, your data is safe.
Collecting Passport information or other highly sensitive data? We have levels of security with a private key to make it accessible only to the race.
Share race access with anyone who needs it, with separate logins for each person.
Access can be shared in full, or on a limited basis allowing for access only to specific sections of the dashboard.
Determine what actions you wish to receive email notifications about, and which ones you prefer to find out on your dashboard.
Set up teams simply, with team captain access and flexible options.
Allow participants to create their own teams under preset parameters, and to join teams during and after registration.
Designate types of teams such as all male or female teams, age-restricted teams, or teams of specific sizes.
Encourage more participants to join teams with pricing to reward teams, whether signing up separately or at the same time.
Set up reserved entries to ensure that teams can fill their slots in a race that would otherwise have reached its cap.
Assign a single bib number to an entire team for relays or other teams that do not require individual bib numbers.
View how many people are registered as a part of a group, and let your team captains access information about the members in their team.
Easily import groups and group settings into the system.
Require teams to use passwords for registration, allow them to use passwords if they wish, or disallow password use.
Set age limits for teams that have specific competitive categories restricted by age.
Give team captains access to view the members of their teams to manage and communicate with their team.
Set gender requirements for teams that have specific competitive categories restricted by gender.
Robust corporate team options designed specifically for complex setups involving numerous teams and variable payment options.
Allow a variety of corporate teams to participate with pre-paid options, partial payment options, and post-race invoicing.
Invoice corporate teams directly from the system for payments either online or off, and track their payment status.
Lower the cost for family and group participants with transaction fees that are calculated by total cart checkout, not per participant.
Encourage families and groups to sign up together with specific pricing for multi-person registrations.
Competitive, low transaction fees to keep costs down for you and your participants.
Set specific discounts for memberships to organizing bodies USATF, USAT, USSA, or USAC.
Reward super-participation by giving registrants a discount for registering for multiple events in a single transaction.
Encourage stores and partners to refer people to your event by offering a discount to registrants that come from a specific affiliate link.
Partnering with a bank? You can give participants a fixed discount for using specific credit cards.
Give a break to your young (or old) participants with specific pricing for different age groups.
Automatically recognize members of any specific RunSignup club and reward their support of your event with a club discount.
Gather all the information you need with unlimited custom questions - asked of all participants or only those in a specific event.
Use question logic ask follow-up questions based on the answers to your custom questions.
Capture participants quickly with fast registration on mobile or during specific dates for condensed process asks for only the essential data.
Customize the confirmation page seen at the conclusion of registration with unique messages, confirmation codes, and social sharing.
Shipping bibs or other items to participants? Collect a specific shipping address and verify that it is accurate.
Import unlimited current or past participants for free, with easy mapping of registration fields.
Give registrants a 15-minute window to recognize an error and cancel registration with no penalty - and no action from the race director.
Set participant caps at the event or race level, and create a sense of urgency for registrants by displaying the remaining spots.
Create as many registration periods as you wish, with specific, flexible pricing at each.
Set up an unlimited number of events for your race with unique details and pricing for each.
Reward returning participants with priority registration links that allow them to register early - no shareable coupon code needed.
Need to add additional registrants to a race that has reached its cap (like a team member)? A reserved entry creates access only for them.
Package multiple event registrations into a single super-event registration.
Simplify the setup process with an easy function that allows you to copy settings from one event to another (or all others).
You’re covered with a standard legal waiver that must be agreed to during registration. Keep ours, edit it, or replace with your own.
Determine the fields - initial, full name, date, etc - that need to be completed for waiver signature.
Track who has (and hasn’t) signed the waiver, when and what they signed, and follow up with those who have not yet signed it.
Test out your the registration path as a runner will see it.
Keep your race in draft mode so it cannot be accessed by non-race directors until you’ve perfected every detail.
Registration designed specifically for registration in live settings, with simplifying options and an easy switch to the next registrant.
Get people signed up quickly on RaceDay with a speedy registration process that collects only the essentials.
Ask your participants to donate directly within the registration process.
Allow anyone - participating or not - to donate to your cause at any time.
Personalize donation amounts with uniquely named levels that relate to your cause. Open ended amounts allowed, as well!
Direct potential donors to a separate page on your website that is dedicated only to donations.
Encourage donations by inserting a widget of the donation page into your separate website - or ANY website.
Set donation goals and display a thermometer to track your progress.
Thank your donors with a scrolling list on your race website.
Allow people to remain anonymous in their donations.
Keep up with your donors with reporting on total donations and individual donor data.
Keep your online and offline donation totals accurate with manual donation entry of any offline donations.
Maximize your donations with a low donation processing fee of 4-4.8%.
Add the processing fee to the donor’s total, cover it as a nonprofit, or give the donor the option to pick up the fee.
Set up one, two or many charities to support - your donors will get to select the one they choose to donate to.
Allow individuals to become fundraisers who seek out donations on your behalf.
Enable team fundraisers to let a group of fundraisers band together on their fundraising effort.
Automatically create fundraising pages for individual and team fundraisers, with content set by the event and customized by the fundraiser.
Recognize your top fundraisers with a widget on your website displaying their efforts.
Use the integration with HEPdata to provide your donors an easy way to find out if their companies have a matching gift program.
Empower your fundraisers with the capability to send fundraising emails to custom lists, directly from RunSignup.
Keep your brand consistent with customized email templates for your fundraisers to use.
Make it easy for your fundraisers to spread the word with built in social sharing tools.
Take advantage of donations-by-distance with integrated management of donation pledges.
Involve everyone in your cause by requiring all registrants to become fundraisers.
Create and set up the parameters for fundraisers and fundraising teams while importing them.
Keep up with your fundraising efforts with reporting totals and drill-downs to individual and team fundraisers.
Waive part or all of the registration fee for registrants who agree to fundraise a set minimum amount and track their success.
Automatically refund part of all of a fundraiser’s registration amount once they reach a pre-set fundraising goal.
Set specific fundraising milestones to be displayed on fundraiser pages, and use badges to recognize their progress.
Upload an HTML, plain text, CSV, TSV, or PDF of your results and we’ll convert it to simple HTML and display it on your Race Website.
Integrations with The Race Director, RunScore, and Agee Timing allow for native data upload into our database.
Eliminate finish line questions with TXT results notifications sent out automatically.
Automatically formatted results for easy reading on mobile devices, on-site or after your event.
Impress participants with video of their finish, synced by finish time to display with their results.
Create a dynamic finish area with a live leaderboard of finishers, in real time.
Score your event with one of the leading scoring software products in the marketplace for over 20 years.
Produce local results reports with RunScore and upload them to the web, activating push notifications.
Give participants on-site access to their results with a simple results kiosk setup.
Reward your participants with finisher certificates customized to your brand and each finisher’s results.
Upload results automatically via Dropbox, enabling an automatic sync every minute if changes happen to the result file.
Score your series with a flexible system that tracks runners across races and assigns points based on your setup.
Assign bib labels automatically or manually in RunSignup, import bib numbers, or access them through the API.
Print bib labels on Avery 5160 sized labels, with flexible options for fields to include.
Reduce chip waste by assigning bibs dynamically at packet pickup or on RaceDay.
Ensure that your timer has an accurate list of participants with timer access to specific data in RunSignup.
Speed RaceDay registration and reduce data entry errors with intuitive SignUp kiosks.
Hook up a RunSignup credit card swiper to your kiosk device for secure, speedy registration on RaceDay.
Make packet pickup faster, more accurate, and less chaotic - even with a weak internet connection.
Draw traffic to your website with free, unlimited photos - complete with race or sponsor logo watermarks.
Reduce chaos with corrals organized by time, number of runners, or a combination of the two.
Quickly ascertain the optimal way to divide your runners with estimation tools to predict corral size or time range.
Real-time GPS tracking of participants that allows spectators to track up to 50 people on an interactive course map.
Track your operations team in real time, and have eyes all over your course with live RaceDay monitoring.
Extend the spectator support at your event with RaceJoy’s cheer-sending capability for pre-recorded or text-to-cheer messages.
View participant data, with custom selection of fields and filters to display the information you need.
Track changes made to participant data after registering to ensure no changes were made to vital information.
Track the status of participants on your waitlist.
View data on any pending or completed refunds to your participants.
Track your participants with reports on event transfers, participant to participant bib transfers, and race transfers.
View any deferrals for a given year and download deferral information for use in future years.
Pull a single report to see all participant who dropped via event transfers, bib transfers, refunds, and deferrals.
View - and follow up with - potential participants who began - but did not complete - registration.
Track your giveaways, add-ons, and store items with summary and drill-down reports.
See how many of your participants are involved in teams, and provide team captains with data on their team.
View donations and donors in summary, or detailed by donation.
View participants who have made referrals to your event, as well as any refunds given under the Referral Refunds program.
Track coupon usage by individual or summary to determine the coupon ROI.
Power your marketing to previous participants with quick reports showing which participants have returned.
View the participants who have (and have not) signed their USAT waiver and follow up with those who have not.
Quickly access all new USAT memberships sold for the race, with manual entry available for offline memberships sold.
Check the USSA validation results for participants who entered a USSA membership number.
Track the results of your email marketing efforts with reporting on deliveries, opens, clicks, bounces, and spam reports.
Use RaceInsights reports to determine the days - and times of day - your participants are most likely to register.
Craft a geographic strategy with tabular and graphical representations of where your participants reside.
Establish the demographic profile of your participants (and those you’d like to reach) with gender and age reports.
See your registration and transaction data right on your dashboard, daily, and in summary.
Compare your current registration and transaction data to the same point in previous years.
Easily process full or partial refunds for any participant, or opt to allow a participant to self-administer a refund.
Switch participants from one event to another - or allow them to switch themselves. Include a transfer fee for additional revenue.
Enable bib transfers, either by gift or with a refund to the initial participant and a charge to the new one.
Set a cap for the total number of participants in your race, across all events.
Set a cap for the participants in each event. Create a sense of urgency by displaying the spots remaining when they are limited.
Capture interested participants even after you reach your cap. An automated waitlist - first come, or lottery - ensures a full race.
Set aside reserved spots for elite runners, sponsors, or anyone else who needs in to register when registration is closed.
Allow imported registrants to claim their account and link their registration to a new or existing account.
Have enough work? Reduce race director labor by allowing runners to make changes to their registration themselves.
Manage an emergency with a speedy bulk refund process.
Own multiple races? Make it simple to transfer a participant from one of your races to another.
Switch participants from one race to another. This is useful to sign up participants for multiple races in a single transaction.
Allow runners to defer their entry to a future year and track the runners who opt to defer.
Quickly change a participant’s selections for giveaways and add-ons - or let them make the changes from their own account.
Allow participants to alter and update their responses to questions asked in the registration process, and set deadlines to do so.
Include your own custom refund policy, require participants to agree to it, and display it on your race website.
Set up a registration lottery to collect info for potential participants for a sellout event. Select and charge the participants later, via lottery.
Allow any participant to set themselves as anonymous in participant lookup and results if they don’t want their name published.
Quickly search for any participant in any of your races, and access their participant management options.
Organize volunteer positions by category (like water stop) and tasks (like water stop captain 1) and correlate them to each other.
Set up multiple timeslots for volunteers, and include resources (like cups) as an item a volunteer can sign up for.
Show your key (or under-filled) volunteer positions first to encourage interested volunteers to step up.
Collect responses to custom questions for volunteers, such as time flexibility or transportation needed.
Import volunteers from any spreadsheet and map them to the correct setup in RunSignup.
View a summary overview of the status of volunteers for each task, or pull up detailed information about each volunteer.
Email volunteers directly and efficiently from the RunSignup system, ensuring you’ve captured the latest list.
Assign coordinators to specific tasks categories to allow senior volunteers to take responsibility for the category.
Set up pre-determined sponsor levels or create custom levels to meet the needs of a specific partner.
Select where and when you wish to display sponsor logos and information on your website and emails.
Track the commitment level and invoicing status of all sponsors and prospective sponsors.
Invoice sponsors from within RunSignup and allow them to either pay online or manually mark their payment as fulfilled.
Set up an automated email to share sponsor offers (discounts, etc.) with your runners prior to RaceDay.
Provide options for individual and/or group memberships, with flexible settings for dates and structure.
Quickly view all members of your club and their status - either summarized or in detail.
Transfer legacy member data through an importing process that maps to fields in RunSignup.
Collect more information about your members with custom questions within the registration process.
Provide club access to everyone who needs it, in real time. No more waiting for a single person to pull down information!
Send renewal reminder emails to members with expiring memberships automatically, at intervals that you set.
Ensure your member emails reach the most current membership list with email built directly into your registration system.
Collect donations for your club (or another charity) during and outside the member signup process.
Add a store to sell club t-shirts and other merchandise to your members and/or supporters.
Our open Club API gives other software providers access to club membership directly from their application.
Simplify your technical needs and reduce maintenance with free club website.
Build out a robust club website with custom content, custom pages, and a flexible menu.
Encourage your members to get out and run with a race calendar of nearby races - built automatically, with no manual upkeep.
Make it easy to find your club online with a simplified, clear custom URL.
Have your own website? Embed our SignUp and content pages seamlessly with custom colors and branding.
Set up giveaways and add-ons to list any and all sizes or other options, as well as any custom pricing or upcharges.
Take advantage of our saved t-shirt sizes to speed registration for participants who have their preferences recorded from previous events..
Ensure a complete stock with inventory tracking that ceases to offer a size that has run out.
Not sure where to start with T-Shirts? Our partner vendor SunFrog can help get you up and running.
Give participants more options by offering additional merchandise - or experiential benefits like VIP parking - for an extra cost.
Quickly make changes to a participant’s giveaway or add-on selection via your CRM hub, or allow self-management for them to update options themselves.
Set up a standalone store to offer merchandise for participants and supporters alike and track the orders for easy fulfillment.
Embed your store directly on your website with a custom store widget, stylized to match your brand.
Use a tax table to assign sales tax based on jurisdiction, and automatically add the tax to checkout
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