FREQUENTLY ASKED QUESTIONS
- Log in to your RunSignUp account.
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Go to My Races and select your race.
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Click Edit Registration (or a similar option).
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Change your race category (Athena, Clydesdale, Novice, or Highschool Competitive) and save your changes.
Make sure to save your changes to confirm your updates.
Yes. Participants may change to a different event or distance through RunSignUp prior to race day.
How do I change my race distance in RunSignUp?
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Log into your RunSignUp account
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Go to your Profile page
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Under Upcoming Events, locate your race
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Click Manage Registration
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From the top menu, select Transfer Event
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Click Start Transfer and follow the prompts to complete your change
Important: If you change to a more expensive event, you will automatically be charged the price difference at the time of the transfer. If you change to a less expensive event, no refunds will be issued. Discount codes previously applied will not carry over when changing events or distances. All transfers are subject to event availability, and standard event policies apply.
Yes. Shirt size changes are allowed based on available inventory and are not guaranteed.
How do I change my shirt size in RunSignUp?
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Log into your RunSignUp account
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Go to your Profile page
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Under Upcoming Events, locate your race
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Click Manage Registration
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From the top menu, select Giveaway
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Follow the prompts to update your preferred shirt size
Important: Shirt size changes must be made before the event, while inventory is still available. Once inventory is depleted or orders are finalized, changes may no longer be possible.
Yes. Participants may transfer their registration to another individual for a $15 bib exchange fee.
- Log into your RunSignUp account
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Go to your Profile page
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Under Upcoming Events, locate your race
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Click Manage Registration
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From the top menu, select Transfer to Someone Else
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Enter the new participant’s First Name, Last Name, and Email Address
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Click Transfer as a Gift
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Complete payment of the $15 bib exchange fee
Important: The new registrant will receive an email from RunSignUp with instructions to complete their registration. The transfer is not complete until they finish this step.
The original registrant is responsible for paying the $15 transfer fee. The new participant will complete their registration for $0. There are no refunds. Any exchange of money between the original and new registrant is entirely up to those parties.
This race does not offer refunds or deferrals. If you are registered for the event, you agreed to the no refund and no deferral policy prior to submitting your online registration. This includes those who experience illness, injury or any other condition that may prevent them from participating in the event.
Unfortunately, refunds and deferrals are not available, including in cases of illness, injury, scheduling conflicts, or ANY OTHER circumstance that prevents participation.
This race offers male, female, and non-binary gender divisions. Participants should register and compete in the division that best aligns with their gender identity or personal expression. No documentation is required to select or compete in your chosen gender division
Headphones are allowed for the run portion of the race.
They are NOT allowed during the bike portion of the race and are highly discouraged for the swim.
The Sprint distance events will have 3 hours and the Olympic distance events will have 5 hours to cross the finish line.
No, there will not be a bike mechanic or bike tech at this event. Once the race begins, the course team will have bike pumps available in the course vehicle; however, we strongly recommend bringing your own small repair kit in case of an emergency.
All relay team members must be body marked. Both the biker and the runner will receive and must wear a team bib.
The timing chip must be passed between team members at the designated bike rack. Relay team members will be allowed back into the transition area once the relay swim wave has started.
Only one relay team member should pick up the team’s packet and t-shirts at packet pick-up.
If this is your first triathlon, we recommend starting in the novice wave. It’s designed to give new athletes extra space and time, with a longer gap before the age group waves.
The novice wave is a great way to get comfortable with the race format, it’s intended for use only three times, so you can build confidence each time you race!
Per USAT guidelines, Clydesdale men are recommended to weigh 220 lbs and Athena women 165 lbs. Please note, we will not be weighing participants at the event.
We encourage all participants to stay after the event and pick up their award in person at the results table.
If you are unable to do so, Race Day Events will:
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Hold awards for 30 days after the last event in the WI Tri Series concludes
OR
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Awards will be available for pick-up at any of the remaining WI Tri Series events.
For more information on post-event award pick-up, please contact us at raceday@racedayevents.com.
Please note: A $10 shipping fee applies for any participant who wishes to have their award mailed after the event.
Click here for information on insurance for this event.
How do I sign up for event insurance? Add-on coverage is offered during the checkout process when signing up for this event. You will be given the option to add or decline coverage with one click. Note: If you decide to decline coverage, you will not be able to go back and add it after registering.
Did you purchase event insurance and now need to use it or just have a question?
Submit and contact FanShield (RegShield) here.
*Pre-purchased merchandise will be available for pick-up at the merchandise table at Early Packet Pick-Up or at the post race party.
*Any merchandise that is not picked up at the event will be available for pick-up or shipping for a $10 fee within 30 days after the event. For more information, please contact us at raceday@racedayevents.com.
Yes, someone else can pick up your packet on your behalf. They’ll need your full name and/or your confirmation email QR code.
Event t-shirts are picked up with your race packet. To claim your packet, you’ll need to provide your full name and/or your confirmation email QR code at packet pick-up.
Click here!
ADDITIONAL QUESTIONS?
If you have any questions about this race, click the button below.
